The race to the top

I rewatched Seth Godin on The Diary of a CEO this afternoon (I highly recommend!). He drew an interesting line between the two ways that organizations approach AI.

Some companies ask:

• Where will AI cut costs?
• Which jobs will AI replace?
• How much headcount will AI remove?

This is the race to the bottom.

A better question:

If your team no longer spends three days reconciling records, what will they build with those three days?

This is the race to the top.

What becomes possible in a relationship organization when noticing, remembering, connecting, and understanding happen at enormous scale? Your team gets back:

• More time for judgment.
• More time for empathy.
• More time for people.